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Refund, Return & Cancellation Policy

Not in love with it? Raise a return request within 72 hours of delivery.

What can be returned

  • A return request raised within 72 hours of delivery (requests after 72 hours can't be accepted).
  • Unused and unworn, in the original packaging, with all tags and anything that came with it.
  • All our jewellery can be returned, including earrings.

Damaged, defective or wrong item?

We're sorry! Please tell us within 48 hours of delivery with photos (an unboxing video helps a lot). We'll send a replacement or refund the complete amount: the product price plus any shipping you paid.

How to return

  1. Message us on WhatsApp +91 98739 33091 or write to support@aashora.com with your order number (for example AS-7K2Q9M) and the reason.
  2. We'll confirm your return and share how to send the piece back to us.
  3. Pack it securely in its original packaging.

Refunds

  • We check the piece when it reaches us, usually within 2 business days.
  • Change-of-mind returns: a flat ₹99 return shipping fee is deducted from your refund. Any shipping charge paid on the original order isn't refunded.
  • Wrong, damaged or defective items: the complete amount is refunded: the product price plus any shipping you paid, with nothing deducted.
  • Refunds go to the original payment method (the same UPI, card, bank account or wallet).
  • Refunds are processed within 5–7 business days of approval. Your bank may take a few more days to show it.

Cancellation

  • You can cancel your order any time before it is dispatched. Message us on WhatsApp or email with your order number.
  • If you paid online, the full amount is refunded to your original payment method within 5–7 working days.
  • Once an order has been dispatched it can't be cancelled, but you can raise a return request within 72 hours of delivery (see above).
  • If an online payment fails or you leave the payment page, no money is taken and the order is cancelled automatically after 30 minutes. If money was deducted for a failed payment, it is returned automatically by your bank or our payment partner, usually within 5–7 working days.
  • We may cancel an order if a piece becomes unavailable or the order looks fraudulent. Any amount paid is refunded in full.

This policy applies to all purchases on aashora.com. Aashora is a trade name of Anu Sahani (Proprietor), Mohali, Punjab, India · support@aashora.com · +91 98739 33091.

Last updated: 15 October 2026