Help
Contact & FAQs
We're happy to help, whether it's choosing a piece or tracking an order.
Send us a note
Custom orders, gifting, press, stockists — anything at all. We reply within 1 business day.
Business details
Aashora (trade name)
Legal name: Anu Sahani, Proprietor
Mohali, Punjab, India
Email: support@aashora.com · Phone/WhatsApp: +91 98739 33091
Grievance Officer: Anu Sahani, Founder · support@aashora.com · +91 98739 33091
Frequently asked questions
Which payment methods do you accept?
UPI, debit and credit cards, net banking and wallets, processed securely by our payment partner.
How much is shipping?
Free on orders of ₹750 or more; ₹99 below that. All prices include GST.
When will my order arrive?
Orders are usually dispatched within 1–3 business days, and then take about 3–7 business days to reach you. See Shipping & Delivery.
How do I track my order?
We email you the tracking number when your order ships. You can also check it in My Account.
Can I return a piece?
Yes, every piece, including earrings. Raise a return request within 72 hours of delivery; the piece must be unused and in its original packaging. A flat ₹99 return shipping fee is deducted from change-of-mind refunds (for wrong, damaged or defective items, the complete amount, including the product price and shipping, is refunded). See Returns & Refunds.
Do I need an account to order?
No. You can check out as a guest. With an account you can see all your orders in one place.
How do I care for my jewellery?
Keep it away from water, perfume and sprays, and store each piece separately in a dry pouch or box.